Job Details
Our client a successful financial services provider have an exciting part time role for a Product Sales Support Agent working 20 hours per week between 5-9pm Monday to Friday, occasional Saturday's between 9am and 3pm (4 hour shift).
The role of a Product Support Agent within the Coventry operation is to respond to new banking credit card customers promoting the benefits of the product. The objective is to deliver an excellent customer experience to the new customer encouraging them to use their card within 6 weeks of the initial call being made.
The service centre in Coventry handles customer contact exclusively for the Building Society credit card business.
Ideal Person Profile:
The ideal employee is likely to have had experience that includes the following areas:
Minimum
•Experience of working within an inbound and outbound sales environment e.g. call centre, retail
•The ability to convert calls into required targets
•An understanding of payment cards, especially credit cards; e.g. an understanding of terminology such as APR, Statements, Payment Protection Insurance, Minimum Payments, Balance Transfers
•A high level of verbal communication skill, encompassing excellent diction and vocal clarity.
•Good keyboard skills, including speed and accuracy.
•An understanding of modern PC technology as a PC user, including use of basic software packages such as email and internet.
•Experience of working to targets and/or deadlines, demonstrated on either a personal or professional level.
•The ability to remain calm under pressure, while maintaining customer focus.
•Team orientation, demonstrated either through personal social activities or through a professional working environment.
Preferred
•Experience working within a contact centre environment, preferably Sales.
•Experience of working within the financial service sector, preferably within a payment card environment.
•Can demonstrate reliability and commitment in their work history.
Adecco is an employment agency
Adecco is an equal opportunities employer
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